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Home > Return Policy
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Most products are returnable within 30 days of receiving your order. All returns must be in new re-saleable condition (sealed retail packaging must be unopened) and all products must contain original packaging and accessories. Please note that all returned Merchandise will be assessed a 25% restocking fee. Shipping charges are not refundable and customers are responsible for return shipping costs.
If your return is the result of our error, AverMed will cover the shipping charges for your returned product and refund the full amount of purchase.
We're sorry, but we do not accept returns of opened sealed items or items returned more than 30 days after delivery. For your protection we do not accept returns of personal care items. Products designated as "special Order" are NOT returnable.
Do not mark or deface original manufacturer containers in any manner. We are unable to accept returns if packaging is not in its original condition.
All returns must have a Return Authorization RMA# obtained from our Customer Service via phone or email. Merchandise shipped without RMA # or shipped to the incorrect return address may be denied a refund and returned to sender.

Note: All credit card refunds will be processed within 2 - 3 business days after the product is received and approved for return. All other refunds will be processed within 5 - 10 business days.

How do I initiate a return?

It's easy to initiate a return. Simply send us an e-mail with your name, address, order number (Your can find your order number on the confirmation email sent to you) and the reasons for return. Most products are returnable within 30 days of receiving your order. After receiving a RMA number your return must be received within 10 days to receive a credit. Please note that if the original packaging is opened, or does not meet all of the above qualifications, your return will not be accepted and the product will be returned to you.
Please repackage your items and write RMA# on the top of the shipping label. The RMA # must be written on your return shipping label. Do not deface or write on the shipping box itself. If there is any writing on the shipping box, we will not be able to issue you a credit. We recommend shipping UPS, FEDEX or USPS with tracking number and signature confirmation. Since we ship from several warehouses and manufacturers, all returns must have a RMA number obtained from our Customer Service via phone or email. No returns, of any type, will be accepted without an RMA number or returned to the incorrect return address.

Please Contact Us for more information on returning an item. Thank you.